Twitter Posts Deceased Policy

August 9, 2010 · Posted in Policies 

deceased policyTwitter has released a deceased policy that will hopefully be a step toward removing dead users from their recommendation engine. From all indications the social network has not yet announced the policy which will help family and friends of loved ones to retrieve an archive of their tweets or remove the account.

Twitter’s Deceased Policy

If we are notified that a Twitter user has passed away, we can remove their account or assist family members in saving a backup of their public Tweets.
Please contact us with the following information:

  1. Your full name, contact information (including email address), and your relationship to the deceased user.
  2. The username of the Twitter account, or a link to the profile page of the Twitter account.
  3. A link to a public obituary or news article.

You can contact us at, or by mail or fax:
Twitter Inc.,
c/o: Trust & Safety

Folsom Street, Suite 600
San Francisco, CA 94107
Fax: 415-222-9958

We will respond by email with any additional information we might need.

Please note that we cannot allow access to the account or disclose other non-public information regarding the account.

Was it  something I said?

A mere 72-hours ago I exchanged tweets with Doug Bowman, @stop, Twitter’s Creative Dirctor, about my post Twitter Recommends Dead Friends. He advised me that he would pass along the post to the support team overseeing the topic.

I don’t know if it was that post that finally made them take action on developing a policy or if it was already in the works and was sped along by the many complaints from their users about seeing dead friends recommended.

However this new policy came to be, I’m glad that Twitter now has something in place that will help family or friends of users who have passed away to archive the tweets or remove their accounts.


6 Responses to “Twitter Posts Deceased Policy”

  1. [...] a new policy entitled “How to Contact Twitter About a Deceased User” (possibly at the suggestion of social media marketer Adele McAlear or a not-so recent Gizmodo post?), and while we think [...]

  2. Evan Carroll on August 9th, 2010 8:08 pm

    Thanks for playing a part in pushing this issue with the folks from Twitter. It’s an important one.

    I’d like to share my thoughts on the policy:


  3. [...] The move was spurred by Twitter’s recent improvement of recommending people to follow.  Adele McAlear of Death and Digital Legacy, tweeted to Twitter’s customer support team that she was worried about running into deceased [...]

  4. [...] mobile phone) for themselves.You can read more about the policy at the Twitter help page.[hat tip: Death and Digital Legacy]Print StoryMore About: dead, deceased, twitterRelated Stories 5 Funny Social Media Web Comics [...]

  5. [...] [hat tip: Death and Digital Legacy] [...]

  6. [...] big hat tip goes to Adele McAlear, who appears to have prompted Twitter to create the new [...]

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